Project Manager
- 2. Търговски отдел
- 2-5+
- Fully remote
- Meeting and Exceeding expectations
- Higher
- Junior - Middle
- 2024-11-21
At Caricature24™ (part of Wecan Group), we specialize in creating hand-drawn personalized caricatures. Since 2015, we have grown from our first online gift marketplace in Bulgaria to a global presence, launching an independent online store in 2017. Over the past 7 years, we’ve created thousands of original artworks, delighting customers in countries including the USA, UK, Germany, and Australia. Our expansion strategy aims for global leadership by entering new markets like Canada, Poland, and New Zealand. Proof of our success is the thousands of 5-star reviews.
To continue growing while delivering excellent customer service and systematically building our sales team, we are looking for YOU – a strong sales leader with a passion for team development, process optimization, and increasing revenue.
⭐Expected Result:
Maximize revenue by creating a seamless Customer Journey that boosts average order value, reduces processing times, and enhances customer satisfaction, supported by a high-performing sales team, our websites, and CRM system.
Responsibilities:
- Implement sales tactics such as upsell, cross-sell, and retention strategies to increase average order value and customer lifetime value.
- Reduce the time for order processing by implementing automated processes and improving CRM usage.
- Develop and implement standards for responding to customer inquiries across phone, chat, and messenger channels, focusing on persuasive and sales-driven responses.
- Map and standardize key customer journey processes to ensure consistency and efficiency across all sales interactions.
- Support the sales team to improve their skills, onboard new members effectively, and work closely with other departments (Marketing, Finance, Production, and Logistics) to ensure smooth and efficient sales planning.
This Position is Suitable for YOU if:
- You possess knowledge of sales techniques, with hands-on experience in boosting sales.
- You have strong analytical skills for optimizing processes and making data-driven decisions
- You are an excellent communicator who listens, provides clear guidance and resolves challenges effectively.
- You are passionate about team development and fostering an engaging environment.
We Offer:
- Compensation: meeting and exceeding expectations.
- Flexible Work Schedule: оption for flexible start and end times, 5-day workweek.
- Fully remote: work from our cozy office or any other location – it’s up to you.
Bonuses:
- Apply the latest technologies and work with top experts and consultants.
- Take charge of the entire sales process from A to Z.
- Freedom to experiment with new sales techniques and ideas.
- Opportunities for personal development through training and courses.
- Become a highly sought-after specialist in this field within 2-3 years.
Are you ready to help us expand our art gifts business globally? Send us your CV. We’re excited to take the next steps with you and learn more about your skills and success stories.
Join Caricature24™ (part of Wecan Group Inc.) and be a part of our mission to bring joy to the world, one caricature at a time!