ул. „Майстор Алекси Рилец“ 38, 1618 София

За Позицията

  • Средно, Висше
  • Специалисти
  • 2022-09-03
  • По договаряне

Hi There! 👋

We are Wecan Group Inc.! We’ve been creating stunning, personalized and meaningful gifts for our clients since 2015. We can proudly say that we are Bulgaria’s leading caricature and portrait e-commerce provider. We are actively growing our clientbase abroad as well, currently present in the US, UK, Australia, Germany.

In parallel, our team is also growing and we are looking for an outgoing, reliable and energetic customer experience advisor for our online store!

Aside from having fun at work, you’ll:

  • Be the key factor for our potential clients to become satisfied regulars by communicating with them over chat, email and very rarely phone during the entire process, from order to delivery
  • Help refine clients’ ideas by making sure you have all the information we need and analyzing it by using your creative (but also critical) thinking
  • Input accurately each client’s special request in our CRM and allocate each request to talented artists based on work volumes
  • Think out-of-the box and use your common sense in finding solutions to problems with a “can do” attitude
  • Provide recommendations for automation and improvement of customer care processes

YOU are our person if you:

  • Communicate fluently and accurately orally and in writing in English and/or German
  • Are comfortable working with MS Office (we use Word and Excel mainly) and the Gsuite
  • Are a problem-solver with common sense and logical thinking
  • Have attention to detail and are capable of handling with extra care handmade art
  • Are capable to prioritize tasks and stay organized even if it gets hectic sometimes
  • Have great interpersonal skills and you work well in a team
  • Have a high level of initiative, like to have fun and to make people around you smile 🙂

We are YOUR people if you want to:

  • Feel valued and important – Your voice will always be heard
  • Have freedom – We are a hybrid workplace allowing you to work remotely and/or from the office in Manastirski Livadi
  • Learn and grow with us – We are planning on growing x14 in the next 3 years. Come conquer new markets with us. There’ll be plenty of opportunities to progress and learn!
  • Feel challenged but also inspired and fulfilled
  • Make new friends – Our team is super close-knit and fun

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